Цитаты из книг автора «Дон-Мишель Бод»

Ставьте запятые между числом и годом и после года На письме это выглядит так: «January 4, 2007,», — если дата написана полностью. Но если указаны только год и месяц, запятая между ними не ставится: «January 2007».

am writing to confirm the changes you made on January 4, 2007, to Vector Order # 12BG591 for 12 reams of Unbleached Recycled Paper. Изменения в заказе We have added 6 reams of Safe Bleach Paper, and we will group the order together for shipping. We have also added 3 boxes of red roller pens, 1 box of number 2 pencils and 1 electric sharpener. Доставка Because you indicated that you need the products as soon as possible, I have sent them by 3-day surface mail. Подтверждение доброй воли Considering that the holidays are over, I don’t think there will be any hitches. Please let me know if there’s anything else we can help you with. Regards, Bo Pwzekloz Earth Papers, Inc. www.earthpapers.com

I feel badly about… Please allow me to apologize for… I feel very awkward about… Please accept my apologies for…

I wish to offer… It is regrettable that I… I regret… It was wrong of me to… I apologize… It was an error in my judgment to… I’m sorry… I would like to excuse myself for…

This e-mail is difficult for me to write, because I realize that I have offended you. Признание ошибки Because my actions this morning could be interpreted as inappropriate, I wish to offer my sincere, heartfelt apologies. You have my full personal assurance that an unpleasant incident such as this will never happen again. Подтверждение доброй воли I have always felt that we have a pleasant and productive work relationship. I respect and value your presence in the office. I truly hope that we can immediately put this upset behind us. Sincerely, Tom Clerk Investment Analyst Vector, Inc. tomclerk@vector.com

Если сообщение имеет четкую структуру, а главные мысли изложены по порядку, адресат чувствует вашу заботу. Если вы тщательно подбираете слова, — к примеру, не употребите «possibly», когда нужно сказать «probably», — адресат знает, что на вас можно положиться. Если вы начинаете с положительных моментов и лишь потом переходите к отрицательным, адресат будет более открыт и восприимчив. Если текст удобен для чтения и просмотра, адресат видит, что вы цените чужое время.

Please forgive my delay in replying to your request to join the Vector Toy Drive steering committee. Высокая оценка As we know, the annual toy drive is one of our company’s most high-profile community activities. Cheering the hearts of disadvantaged children is its own reward. But the toy drive also reinforces the commitment of our brand to support those in need. Отказ Your work in organizing the toy drive is commendable. I regret I cannot lend you a hand this year. Подтверждение доброй воли Please keep me in mind for the next season. Regards, Nick Bernheim Business Unit Manager Vector, Inc. nickbernheim@vector.com

Предмет обсуждения Denise asked me to send you the note on the HR matter we discussed earlier today. Проблема Due to technical difficulties, I cannot access the document at present. Решение I will consult my hard copy files in order to locate a copy and get back to you before the close of the workday.

новости, вы сохраняете позитивный тон.

Прежде чем познакомить адресата с новыми сведениями, напомните исходные данные. Сделайте акцент на своей правоте. Используйте такие выражения, как: «I was justified in saying…», «I was in the right when I…» или «My understanding of… was correct». Таким образом, сообщая скверные